World Book Day - Must-read hospitality books
Must-read hospitality books for hospitality professionals and apprentices at every stage of your career.
Whether you’re just starting in the hospitality industry or are decades into your career, this list of must-read hospitality books spans all skill levels and has something for everyone and their learning style.
Introduction to Hospitality by John R. Walker. This book examines hospitality's diverse sectors and what makes them unique. "Success in hospitality is not about mastering the service but mastering the experience."
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon. "Great hospitality doesn’t start with a smile; it begins with understanding the heartbeats behind every guest."
It’s Never Ok to Kiss the Interviewer by Jane Sunley ‘and other secrets to surviving, thriving and high fiving at work’
Exceptional Service Makes Sense...Business Sense by Sally Prescott. Sally takes you through the 4 stages of delivering just that, leaving your customer feeling valued and likely to return. “Exceptional Service Makes Sense...Business Sense.”
Unreasonable Hospitality by Will Guidara. ‘The remarkable power of giving people more than they expect’.
Revenue Management for the Hospitality Industry by David K. Hayes and Allisha A. Miller.
Setting the Table by Danny Meyer. "At the heart of every business lies the simple act of making people feel special."
Check-In Check-Out by Gary Vallen and Jerome Vallen.
Hotel Housekeeping: Operations and Management 3e by Mr G. Raghubalan (Author), Ms Smritee Raghubalan (Author).
Pull Not Push - The revolutionary new guide to selling for people who hate it! by Lisa Ansell. ‘a revolution in selling for people who hate it’
Culinary and Mixology
We recommend these fantastic books as they are easy to read, have plenty of visuals and are full of up-to-date practices.
Professional Chef Level 2 Diploma by Brand: Cengage Learning Services
Advanced Professional Chef Level 3 Diploma by Terry Tinton (Author), Gary Hunter (Author)
Professional Patisserie: For Levels 2, 3 and Professional Chefs by Neil Rippington (Author), Mick Burke (Author), Chris Barker (Author)
These books are available at Amazon and Russums (Remember Umbrella Training apprentices get a discount at Russems stores)
Additional reads:
Letters to a Young Chef – by Daniel Boulud (Author)
The Escoffier: The Complete Guide to the Art of Modern Cookery by H. L. Cracknell (Author), R. J. Kaufmann (Author), Georges Auguste Escoffier (Author)
For the Mixology, it just has to be:
The Connaught Bar: Cocktail Recipes and Iconic Creations by Agostino Perrone (Author), Giorgio Bargiani (Contributor), Maura Milia (Contributor)
