Umbrella Training is the leading UK hospitality apprenticeship training provider, committed to meaningful training opportunities for all.
Why Choose Umbrella Training’s Apprenticeships?
Our apprentices and team are recognised by industry awards such as The Purple Umbrella Awards, The Caterer, Acorn Awards and the Princess Royal Training Awards. We are also Ofsted graded ‘Good’ with ‘Outstanding’ features.
We provide multiple standard levels (Level 2 to Level 5), allowing for career progression and development. Whether your team member is a new recruit or you wish to invest in upskilling your existing team, we can help you every step of the way #ComeUnderOurUmbrella. We’ve got you covered.
OUR MISSION
As industry specialists, we pride ourselves on providing the highest quality training and development to the hospitality industry and in turn, creating a world-class workforce whilst serving and supporting local communities who want to thrive in the hospitality sector.
We believe everyone, from anywhere and everywhere, should have the opportunity to learn. We’re committed to opening up further educational options for all and to making sure we celebrate their life-changing success stories as they learn, grow and progress.
OUR VISION
We believe that hospitality should be seen as a career for all. Our vision is to create a sector where everyone, regardless of background, can find opportunity, growth, and pride in the work they do. By championing inclusivity, sustainability, and lifelong learning, we aim to inspire confidence, unlock potential, and build a resilient, future-ready workforce.
THE FACES BEHIND UMBRELLA TRAINING
Hospitality is about people, and so is Umbrella Training. We’re passionate about developing our team and delivering high-quality, supportive learning experiences that help learners succeed. By working closely with employers and investing in our people, we create apprenticeships that make a lasting impact.
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Adele C Oxberry FCFE FLPI MIoD
Founder and CEO
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Jamal Bentaleb
Non-Executive Director
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Sam Coulstock
Executive Director of Growth & Partnerships
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Laura Main
Head of Operations, Quality & Compliance
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Devon Dewar
People & Culture Manager
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Zakaria Bentaleb CHA
Careers and Talent Director
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Desislava llieva
Business Relations Manager
Doing Business for Good
At Umbrella Training, apprenticeships should spark change that reaches far beyond education. Every new learner creates a ripple of impact. For every new apprentice that starts with us, we donate £35 to three remarkable charities: Hospitality Action, Be Inclusive Hospitality, and The Felix Project. These organisations champion mental health, equality, inclusion, and the fight against food insecurity. Values that mirror our mission and the heartbeat of our industry.
This initiative drives social mobility, uplifts underrepresented voices, and helps build a fairer, thriving society. Learning shouldn’t stop at the classroom door; it should transform communities. That’s why when we host the Purple Umbrella Awards, a celebration of excellence of our Apprentices, we also raise vital funds for our three charities that support our shared vision: doing business for good.
OUR CHARITIES AND CAUSES
Princess Royal Training Award 2023
"We are incredibly proud of this achievement. The recognition is important as it celebrates the hard work that our team have put into their own professional development and personal growth, as well as the lengths they go to in order to deliver meaningful apprenticeships for our learners and business partners."
- Adele Catherine Oxberry FIH - Founder and Chief Executive of Umbrella Training
WHAT WE BUILD
Our partnerships are at the heart of our business.
We have long-lasting partnerships with some of the top hospitality brands in the UK and we aim to position ourselves as the provider who supports the best places to work in the hospitality sector.
We have a different approach in our delivery, we use open & closed cohort formats to cater for small to large businesses and offer multiple levels of standards to suit hospitality business needs.
We specialise in high-level tailoring of our apprenticeship programmes to work with your business goals, values and outcomes.
OUR EXPERIENCE
We live and breathe hospitality. All of our team come from extensive hospitality backgrounds with a passion for learning at the heart of everything we do.
Founded in 2012 by Adele Oxberry to create meaningful and profitable training for the hospitality sector, Umbrella Training is widely known throughout the hospitality businesses in the UK as an outstanding provider of apprenticeships, having supported over 4500 apprentices in our time.
Winning the Princess Royal Training Awards in 2020 and 2023 as providers of outstanding education shows our dedication and impact on our learner’s development and careers.
GETTING TECHY! 👾
We offer three exciting Commis Chef immersive learning scenarios in a Metaverse format, with Metaverse Learning opening up a new way to learn skills inside a professional kitchen.
We have five arcade-style games to play in our apprentice arcade. Great for getting the next generation of apprentices excited about a career in hospitality!
We use ‘Bud’ our e-portfolio platform to track and support our learners. It is the best end-to-end platform built to support independent training providers, universities, colleges and employers, to deliver apprenticeships and skills training.
Umbrella Training has achieved a ‘GOOD’ grade in our latest Ofsted inspection.
OUR LEARNERS
Our digital learning platform makes tracking progress easy, our skills coaches are passionate and caring experts in hospitality, and our tailored programme delivery is just some of the reasons why apprentices love learning with us!
We deliver Functional Skills for those who need additional learning support in maths and English.
Our blended delivery approach of face-to-face workshops, virtual classrooms, industry event trips and membership to AOA, means we have something to offer every learner.
Our learner surveys tell us we are doing things right, but of course, there is always more to do! We always listen to our learners and employers to make sure we keep doing it right.
96% learner satisfaction (Umbrella Training survey 2022-23)
Excellent employer satisfaction results – ESFA
RECRUITMENT AND RELATIONSHIPS
We offer support to businesses with recruitment needs with our specialised department of Umbrella Employ. We are out and about meeting future apprentices at career fairs, attending local and national career exhibitions and other industry events.
We fully support the Hospitality industry and sponsor industry events such as Best Places to Work Hospitality UK, The Cateys and Be Inclusive Hospitality Spotlight Awards.
We also make sure to support our key industry charities like Hospitality Action, Felix Project and Be Inclusive Hospitality.
The Facts
90% of our apprentices would recommend us to family and friends
90% of our business partners highly recommend us
72% of apprentices agreed/strongly agreed that their current career success was due to their apprenticeship training
