How Fiona Achieved Success with a Level 5 Hospitality Operations Manager Apprenticeship
At Umbrella Training, we love celebrating the achievements of our apprentices and Fiona’s story is one we’re especially proud to share. Fiona works at Farncombe Estate and recently completed her Level 5 Hospitality Operations Manager Apprenticeship with us. We sat down with her to hear about her journey, the challenges she’s overcome, and how the apprenticeship has helped her grow both personally and professionally.
Thinking about your own apprenticeship? Discover our programmes today.
Choosing a Hospitality Apprenticeship Path
Like many people, Fiona’s career shifted after the COVID-19 lockdowns. Having originally worked in events, she transitioned into a role as Spa Reception and Membership Manager. When that came to an end, she took the opportunity to reflect on what she really wanted for the future.
“I realised I wanted to pursue hospitality as a long-term career,” Fiona explains. “The apprenticeship gave me the perfect opportunity to build on my hands-on experience with recognised qualifications, while studying alongside others who shared my passion.”
That’s when she enrolled with Umbrella Training and began her Level 5 Hospitality Operations Manager Apprenticeship.
Developing Operations Manager Skills in Hospitality
When we asked Fiona about the most valuable skill she’s developed, she didn’t hesitate: communication.
“Whether it’s with guests, colleagues, or when presenting ideas, I’ve learned how to express myself clearly and professionally. It’s made a huge difference in how I approach challenges, and it’s strengthened my ability to lead and support others.”
With Umbrella’s support, Fiona not only achieved distinctions at both Level 3 and Level 5, but also mentored colleagues who went on to achieve their own distinctions.
Want to build confidence and leadership skills like Fiona? Learn more about our apprenticeships.
Hospitality Apprenticeship Recognition: Awards and Achievements
Fiona’s apprenticeship journey has been recognised on a bigger stage too. She won the Purple Umbrella Award last year and has been nominated again this year.
“Winning was such a proud and unexpected moment. It gave me a huge confidence boost and reminded me I’m on the right path. To be nominated again feels just as special and motivates me to keep making a positive impact.”
Overcoming Challenges in a Hospitality Operations Role
Of course, it hasn’t all been plain sailing. Like many apprentices, Fiona found balancing study with a busy job a real challenge.
“My team gave me the space, encouragement, and flexibility I needed. Together, we supported each other, met our goals, and often exceeded them. That teamwork made all the difference.”
Wondering how to balance work with study? See how Umbrella Training supports apprentices.
Career Progression: From Apprenticeship to Hospitality Events Manager
All that hard work has paid off. Fiona is now Events Manager at The Fish, a sister property of Farncombe Estate.
“The apprenticeship has impacted my life massively. Professionally, it gave me the qualifications and confidence to progress. Personally, it gave me networking skills, greater self-belief, and the resilience to keep pushing forward.”
Looking to progress into a hospitality management role? Start your apprenticeship journey with us.
Fiona’s Advice for Future Hospitality Apprentices
When we asked Fiona what advice she’d give to someone just starting out, her answer was simple but powerful:
“Stay curious, take things one step at a time, and don’t be afraid to ask questions. It can feel tough at first, but with persistence and a positive mindset, it becomes incredibly rewarding.”
Why Choose a Hospitality Operations Manager Apprenticeship?
For Fiona, apprenticeships are for everyone, not just school-leavers.
“They’re an amazing opportunity to gain practical experience while earning qualifications. No matter your background, they build skills, confidence, and open up exciting new career opportunities.”
Inspired by Fiona’s story? Get in touch with Umbrella Training today to start your apprenticeship journey