Empowering Growth Through Apprenticeships: Priya’s Leadership Journey with Umbrella Training
Meet Priya, a driven and reflective Level 5 Operations apprentice redefining what it means to grow as a learner and a leader. After taking time out during the COVID-19 pandemic, Priya found a new purpose through her apprenticeship with Umbrella Training, an experience that’s not only elevated her own leadership skills but also allowed her to mentor others on their paths. In this Q&A, she shares her insights on balancing personal development with team leadership, the lessons that have shaped her approach, and the profound impact of structured learning in the hospitality sector.
Q: What inspired you to start your Level 5 Operations apprenticeship with Umbrella Training?
Priya:
After COVID, I took time away from work. The apprenticeship with Umbrella Training offered the perfect opportunity to learn while applying theory on the job. This also aligned with my personal goals to develop my leadership capabilities within the hospitality sector.
Q: Balancing your own learning with leading a team must be challenging – how do you manage your time and priorities across these roles?
Priya:
This past year has amplified the importance of time management. Many leadership experts talk about planning, setting clear boundaries, and prioritising tasks. The learning modules from Umbrella have amplified this for me, however, I have found open communication with my team and their awareness of my learning journey has supported both me and them.
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Q: What’s been the biggest lesson you’ve learned so far in your apprenticeship that’s also influenced how you manage and mentor your team?
Priya:
The biggest lesson has been the power of reflective practice. Taking the time to step back and assess what’s working, what isn’t, and why – not just in my approach but also in team dynamics – has completely changed how I lead. It’s made me more empathetic, intentional, and open to feedback.
Q: You mentor two apprentices alongside your own development – what’s that experience been like, and how has it helped you grow as a leader?
Priya:
It’s been incredibly rewarding. Supporting others in their development has sharpened my coaching skills and reminded me of the value of patience and active listening. It’s also taught me that leadership isn’t about having all the answers, but about creating a safe space where others feel empowered to find their own.
Explore More: Level 5 Operations Manager Apprenticeship
Q: Have you seen the impact of your guidance reflected in the growth and progress of the apprentices you support?
Priya:
Yes, absolutely. It’s been amazing to watch their confidence grow and see them take ownership of their roles. I’ve noticed a real shift in how they approach challenges – they’re more solution-focused and proactive, which tells me our mentoring relationship is having a lasting impact.
Q: What skills have you developed the most since starting your Level 5 apprenticeship, and how have they helped you in your leadership role?
Priya:
Strategic thinking and emotional intelligence have developed the most. I’ve learned to see the bigger picture while still paying attention to the finer details. This has helped me manage people more effectively, communicate with clarity, and make decisions that are not just reactive but aligned with long-term goals.
Read More: Careers in Hospitality
Q: Can you share a moment you’ve felt especially proud of – either in your personal apprenticeship journey or in supporting your team?
Priya:
Being nominated for the Shiraz Boghani Community Hero Award was a standout moment. It was a humbling reminder that the hard work and dedication I’ve put into both my development and the success of my team haven’t gone unnoticed. Moments like that reinforce why I’m on this journey.
Q: What advice would you give to someone stepping into a similar position, balancing their own development while leading and mentoring others?
Priya:
Be kind to yourself and stay organised. It’s easy to feel stretched, but remember that growth often happens outside of your comfort zone. Lean into the support around you, stay curious, and don’t be afraid to ask for help. The balance comes with practice – and it’s so worth it.
Interested in Hospitality Management? Start Your Apprenticeship with Umbrella Training
Q: In what ways has your apprenticeship impacted you personally, beyond just the professional skills you’ve gained?
Priya:
It’s given me a renewed sense of purpose. I’ve become more confident, resilient, and reflective. It’s also helped me develop a stronger belief in my potential – not just as a manager, but as someone who can make a real difference in the workplace and beyond.
Q: Would you encourage other businesses to invest in apprenticeships, and what value do you think they bring to both the organisation and the individual?
Priya:
Absolutely. In the economic climate of today, apprenticeships are the way forward. They serve a dual purpose for businesses by building strong internal talent pipelines and providing an opportunity for experienced staff to be mentors and coaches. For individuals, apprenticeships open opportunities for growth, confidence, and long-term career development.
Final Thoughts
Priya’s journey is a powerful reminder of how apprenticeships can fuel both personal and professional transformation. Her ability to lead with empathy, think strategically, and uplift others around her speaks volumes about the value of learning in real-time. As she continues to grow and inspire, her story stands as an example of how investing in people through apprenticeships and mentorship creates ripple effects that benefit entire organisations. For businesses and individuals alike, the message is clear: development is not just a goal, it’s a shared journey.
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