Hyatt Hotels Corporation - Business Case Study
Hyatt Hotels Corporation is a globally recognised player in hospitality. We have a presence in almost 70 countries on six continents, with 60+ years delivering distinctive experiences to guests, owners, and World of Hyatt members.
What sets Hyatt apart is our purpose – we care for people so they can be their best. Being part of Hyatt means always having the space to be you, and there’s never been a more exciting time to join the Hyatt family. Our knowledge and agility – powered by our 160,000+ passionate colleagues around the world – have allowed us to challenge the way we think, improve processes, and seize opportunities.
It’s an exciting time for the hospitality sector, with a variety of opportunities for dynamic and rewarding careers on offer. We have a wide range of roles, from food and beverage to engineering, communications, and hotel management, as well as a diverse and expansive portfolio of brands. Whoever you are, and whatever skills you have, there is room for you in our business.
Umbrella Training’s numerous offerings of apprenticeships, and their flexible and tailored approach in delivering apprenticeships to our teams are of tremendous value to our organisation.
The programmes not only meet our business needs but more importantly, the development needs of our apprentices and supporting them in their future development.
The flexible and tailored approach of Umbrella Training makes it easy for our apprentices to embark on and enjoy their learning journey. The personal contact between apprentices, their managers and the learning consultant from Umbrella Training is very valuable and provides us with all the tools and resources we need to support our apprentices.
Our apprentices enjoy the engaging training and learning alongside colleagues from our sister properties as well as meeting apprentices from other companies. It provides them with relevant skills and different perspectives, which they can easily apply in their respective roles immediately.
Apprenticeships have assisted us in our succession planning and retaining internal talent. Since completing their apprenticeship, six of our apprentices have been promoted and transferred to other Hyatt UK properties. For example, one of our Night Team Leaders in Front Office was promoted to a Night Manager role in one of our new opening hotels and has since furthered his career by transferring to one of our London hotels as Assistant Front Office Manager. The apprenticeship has helped us and them to grow and develop their career and stay with Hyatt.
Attraction, retention and upskilling are crucial in this period where recruitment can be challenging. Umbrella Training helps us to train and provide qualifications to our colleagues in a flexible and personal approach. Our apprentices have great experiences and gain valuable skills through learning with others in an engaging and fun way.
