Step Up Hospitality Leader Journey
Front of House Supervisor Skills Bootcamp for Swindon and Wiltshire
Starting 13 October 2026 | 8 Weeks | Hybrid Delivery | Swindon and Wiltshire
Umbrella Training is launching the Step Up Hospitality Leader Journey, a practical Skills Bootcamp designed to help hospitality employers develop the next generation of front of house leaders. The programme focuses on building supervisory confidence, leadership capability and service excellence for staff ready to progress into team leadership and supervisory roles.
Who is the programme for?
This programme is ideal for employees aged 19 and above working in:
Reception
Food & Beverage Service
Guest Services
Front of House Operations
Customer Experience Teams
It is designed for individuals who are ready to take on increased responsibility, lead colleagues, and progress into supervisory positions.
Programme Overview
Start Date: 13 October 2026
Duration: 8 Weeks
Format: Hybrid Delivery
Live online workshops and interactive learning sessions
Workplace-based activities and practical assignments
Two in-person sessions delivered locally in Swindon and Wiltshire
Flexible learning designed around hospitality working patterns
Progression and career development support throughout the programme
Course Breakdown
Week 1: Supervisory Excellence
Understanding the role of a supervisor
Leading by example
Building confidence and professional credibility
Week 2: Service Standards & Professional Conduct
Delivering exceptional customer experiences
Professional behaviours and presentation
Managing service expectations
Week 3: Food & Beverage Knowledge (in person)
Menu knowledge
Allergens and guest safety
Confident customer communications
Week 4: Ownership of the Guest Experience
Managing customer interactions
Handling complaints and service recovery
Creating memorable guest experiences
Week 5: Technology & Service Flow
Reservations and booking systems
Digital tools used in hospitality
Improving operational efficiency
Week 6: Leadership & Team Motivation
Communication skills
Coaching and supporting colleagues
Leading high-performing teams
Week 7: Commercial Awareness (In person)
Understanding business performance
Service productivity
Sustainability and reducing waste
Week 8: Career Development & Supervisor Assessment
Personal development planning
Preparing for progression opportunities
Final workplace-based supervisor assessment
Benefits for Employers
Employers who nominate staff can expect:
Stronger front of house leadership capability
Improved guest satisfaction and service consistency
Better team communication and engagement
Enhanced supervisory confidence
Development of internal talent pipelines
Support for succession planning and staff retention
Increased commercial awareness and operational efficiency
How to apply
Complete this short application here: Candidate Application - Step Up Hospitality Leader
Employer Contribution:
Invest in your team's future with employer contributions.
SMEs (up to 249 employees): £299.50 per learner
Large Employers (250+ employees): £898.50 per learner
