Hyatt Hotels Corporation is a globally recognised player in hospitality. We have a presence in almost 70 countries on six continents, with 60+ years of delivering distinctive experiences to guests, owners, and World of Hyatt members.

“Umbrella Training’s numerous offerings of apprenticeships and their flexible and tailored approach in delivering apprenticeships to our teams are of tremendous value to our organisation”

My name is Maria, I am a Reservations Supervisor at Park Plaza Hotels Europe.

The reason why I chose an apprenticeship is that I was working as a supervisor for over 2 years and I felt it was a good opportunity to step up.

Umbrella Training are delighted to announce that the kickstart scheme has been extended until March 2022.

We are here to help employers access funding whilst strategically building sustainable recruitment and bespoke training programmes for the hospitality industry that boost retention and staff engagement across England, Wales and Scotland.

This Saturday, our team will be out on the town hitting up their favourite spots to support the industry and help get hospitality back to what it once was before the pandemic!

Having worked in hospitality always, I’ve been used to longs hours, late finishes and high-pressure environments.

Particularly when I worked in operations the days and nights flew by so fast; looking back I clearly neglected myself and my own wellbeing.

Between the sporadic ‘meals’ when restaurants could open fully and the little government support provided in the form of rent holidays, business rate cuts, and last-minute furlough extensions, the hospitality industry has been deprived like no other over the past 18 months.

I joined Shepherd Neame as Assistant Manager at The Samuel Pepys, St. Pauls, in March 2019. I had only been with the company for a couple of months when our District Manager approached me with the proposal of joining the Apprenticeship Scheme.

My superiors were the ones that suggested that I may benefit from taking on the apprenticeship. As they haven’t proved me wrong so far, I asked them to sign me up.

Working in Melia Hotels International as receptionist, the possibility to apply for an apprenticeship with Umbrella Training was opened.

After a few weeks, I found myself admitted in the Hospitality Supervisor program and very happy to start a new opportunity to grow and develop myself further.

My name is Nikoletta, 29 years old. I am from Hungary and living in London for almost 9 years. I am working at the Goring hotel as a Floor Supervisor for 4 years, and my background and experience is practised through the time in Housekeeping.

How did you find continuing your studies during lockdown with Umbrella Training?

Umbrella Training has been a support for me since I started the programme. Lots of knowledge and information was shared.