Date: February 20, 2018

Time: 10.00 - 13.00

Location: TBC

Customer Club

The 7 Rs to Creating Memorable Guest Journeys with Monica Or

With over twenty five years of hospitality experience Monica is the founder of Star Quality Hospitality Consultancy. Throughout her career she has been involved with hotel openings, refurbishments, implementation of standards, and is an expert in
People Management, having worked for The Ritz, Radisson Edwardian Hotels and Hilton Group Plc. She now works with the owner / managers of independent hotels and restaurants focusing on their business structure, operations and service delivery
to create memorable guest experiences.

Monica is a Fellow of the Institute of Hospitality and has been Chair for the Institute of Hospitality London serving on their committee for five years.

As an accomplished speaker and author, Monica has spoken at international hotel conferences including The Independent Hotel Show and World Travel Market in London, and COTELCO in Columbia. She has been featured in The Caterer,
Boutique Hotelier, and Hospitality Magazine and regularly writes for Hotel Industry Magazine as their industry expert.
Monica is also the Amazon best selling author for her two books ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest journeys’.



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