Consultancy Services and Short Courses
Consultancy Services and Short Courses
Our Apprenticeship Programmes
UMBRELLA TRAINING runs the following apprenticeship programmes:
• Level 2 Hospitality Team Member Apprenticeship
• Level 3 Hospitality Supervisor Apprenticeship
• Level 4 Hospitality Manager Apprenticeship
• Level 5 Operations/Departmental Manager Apprenticeship
• Level 3 Business Administration Apprenticeship
• Level 3 Team Leading Apprenticeship
• Level 3 Customer Service Practitioner Apprenticeship
• Level 2 Commis Chef Apprenticeship
• Level 3 Chef de Partie Apprenticeship
• Level 3 Senior Production Chef Apprenticeship
Additional Short Courses
English for speakers of other languages
Functionals skills for non-apprentices
Food Safety & Health and Safety – level 2, 3 and 4.
UMBRELLA TRAINING is able to offer a wide range of consultancy services. Our consultants have worked with us for over 10 years across a broad range of sectors so we can guarantee a high-quality service tailored to meet business needs.
Our partnership approach to consultancy assignments:
• Free initial meeting(s) to formalise brief
• Detailed written proposals with full costings breakdown
• Clear measurable objectives with milestones and performance indicators
• Partnership approach, gaining commitment at all stages
• Assignments completed to specification and on time
• Free final report and presentation
Our specialist consultancy services include:
• Equality and Diversity
• HR Consultancy
• Designing Tailored Management Development Programmes
• Hospitality Business Improvement Consultancy
• Register of Apprenticeships for Employer (Employer Provider) – including application and consultancy to set up.
Leadership and Management Short Courses
UMBRELLA TRAINING can offer a range of one or two day short courses that can be tailor-made to include organisational policies, practice and case studies to reflect any internal needs. Each of the programmes listed aims to develop specific skills and knowledge that can be transferred into the workplace the next day.
Listed below are some of the most popular short courses UMBRELLA TRAINING delivers:
• Leadership and Motivation
• Assertiveness at Work
• Performance Management
• Recruitment and Selection
• Emotional Intelligence
• Managing Change
• Managing Diversity
• Developing Effective Teams
• Leading High Performing Teams
• Inspirational leader
• Communication at Work
• Equal Opportunities and the Law
• Cultural Awareness
• Producing Team Results
• Coaching and Counselling Staff
• Staff Development Skills
• Customer Service
• Business Planning
• Team Building
• Delivering Successful Team Briefings
• Leading Change Programme
UMBRELLA TRAINING will be happy to design and deliver other courses not mentioned above around management, customer service and human resource development topics
Train the Trainer
UMBRELLA TRAINING can offer a range of in house “Train the trainer” programmes and qualifications.
Having worked with over 50 departmental trainers in the past year only, our consultants are highly skilled and experienced at empowering others to become effective at delivering learning solutions.
For organisations who want to deliver large training programmes or courses in-house, UMBRELLA TRAINING can design and customise a programme, then train your in-house staff to deliver it. This approach is a popular and cost effective option for many of our clients.
• Developing in house capacity and expertise
• Professional quality training materials with unlimited usage
• Save money on delivery by external consultants
In addition to our Train the Trainer programmes UMBRELLA TRAINING can also offer trainer development programmes leading to nationally recognised Learning and Development qualifications.
End Point Assessor Training and Qualification
EHAP provides businesses with the opportunity to train managers and supervisors to become end point assessors. This not only brings new skills to the workforce but ensures for a robust apprenticeship programme within the organisation.
Ideal candidates for this development are competent professionals who have held a senior role for more than three years and have current expertise which matches the new apprenticeship standards.
Undertaking End-Point Assessment
Highfield Level 3 Award in Undertaking End-Point Assessment (RQF)
The objective of this qualification is to support a role in the workplace as it will provide specific knowledge and skills for those who plan to undertake end-point assessment processes and practices. It is designed to support those who have sector competence within the areas of approved apprenticeship standards and who would like to gain a more specialised understanding of end-point assessments processes and practices.
This qualification has been designed to cover assessment methods that are used in the majority of assessment plans for approved apprenticeship standards. This includes knowledge tests, professional discussions, practical observations and work projects.
How long will it take me to achieve this qualification?
The total qualification time for this qualification is 60 hours and of this 24 hours are recommended as guided learning hours.
TQT is an estimate of the total number of hours it would take an average learner to achieve and demonstrate the necessary level of attainment to be awarded with a qualification, both under direct supervision (forming guided learning hours) and without supervision (all other time). TQT and GLH values are advisory and assigned to a qualification as guidance.
How is the qualification assessed?
This qualification is assessed by a portfolio of evidence which must cover all assessment criteria.
Customer Service Training & Consultancy
UMBRELLA TRAINING has a wealth of experience working across the field of customer service development. We design and implement customer service standards, deliver tailored programmes and work with individuals to achieve Customer Service Qualifications. We can offer a range of consultancy to help businesses provide excellent customer service to their clients.
UMBRELLA TRAINING can design and deliver customised customer service training to in-house groups. After attending customer service training programme, your employees will be able to identify and implement improvements to service delivery, develop and follow customer service standards and procedures. They will be able to provide excellent customer service by exceeding customers’ expectations.
Our wide selection of customer care consultancy services ranges from mystery shopper, staff and customer satisfaction surveys to helping develop and implement customer service improvement strategies.
Customer Service Training & Consultancy
Umbrella Training are delighted to launch Insights Discovery with leading Learning & Development expert Joanne Meredith.
The success of any business is built on the performance of its people. We help people to perform at their highest level by improving their understanding of themselves. People can then easily adapt and connect with others, which leads to workplaces where innovation, creativity and productivity thrive.
Learning that sticks Insights Discovery uses a language of colour that is simple to understand and remember. That means people can continue to use the Insights Discovery terminology on a daily basis, which is vital when conflicts arise, team dynamics change or there is a change in leadership.
How it works Insights Discovery is a simple and accessible four colour model that helps us to understand ourselves and others. Every person has all four colour energies within them; it is the combination of these energies which creates each unique personality. Our colour energies refer to a set of characteristics that tend to be our most preferred or most natural way to be:
About Joanne Meredith
My career within the hospitality industry began in 1993 with Compass Services as Chef Manager. I was soon promoted to work in Cataforce, the Compass internal staff agency as a Recruitment Officer. I moved into the world of Human Resources in 1998, at Le Meridien London Gatwick, becoming an associate member of the CIPD after successfully completing a Postgraduate Diploma in Personnel Management.
I worked at The Ritz London for 14 years; in the roles of Human Resources Manager, Training & Development Manager, Head of Human Resources and Director of Human Resources. I led the HR, Recruitment and Training team of 6 people, to ensure a strategic and proactive HR support service for this world-famous hotel.
I am now using all of the skills and knowledge I have gained working as a Freelance HR and L&D expert providing support and advice in HR related projects. and leadership development for a variety of organisations.
Get in touch to find out how we can help you, your team, your leaders and your organisation be even more effective, contact us https://www.umbrellatraining.co.uk/contact/
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